Shipping policy

 

🚚 Shipping Policy

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, processing may be delayed by a few days. Customers will be notified in case of significant delays.

Shipping Locations

We currently ship across Pakistan, including major cities and most remote areas. If we are unable to deliver to your location, we will contact you before shipping.

Delivery Time

Delivery time depends on your location and courier service:

  • Major cities (Karachi, Lahore, Islamabad, Rawalpindi): 3–6 business days
  • Other cities & towns: 4–10 business days
  • Remote areas: 7–14 business days

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, or public holidays.

Shipping Charges

Shipping charges are calculated at checkout or may vary based on product weight, size, and destination.
Some products may qualify for free shipping promotions, which will be clearly mentioned on the product page.

Order Tracking

Once your order is shipped, you will receive a tracking number via SMS or email. You can use this tracking number to monitor your shipment through the courier’s website.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) in most areas of Pakistan.
Please ensure that your contact number is correct and reachable to confirm the order before dispatch.

Delays & Issues

While we work with reliable courier services, delays may occasionally occur due to:

  • High order volumes
  • Weather conditions
  • Courier service delays
  • Incorrect address details

We are not responsible for delays caused by courier companies but will assist you in tracking and resolving issues.

Incorrect Address

Please make sure your shipping address is accurate and complete. We are not responsible for orders delivered to incorrect addresses provided by the customer.

Lost or Missing Packages

If your package is lost in transit, we will work with the courier service to investigate. Replacement or refund decisions will be made based on courier confirmation.